Legal

Privacy Policy

Last updated: August 2026 · Mufare Solutions (Pty) Ltd

1. Introduction

Mufare Solutions (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, company, job title — when you submit a contact form or enquiry.
  • Enquiry details: the nature of your enquiry, budget, timeline, and message content.
  • Technical data: IP address, browser type, device information, and usage data collected automatically.
  • Communication records: records of correspondence via email, WhatsApp, or telephone.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide requested information
  • Deliver and manage our services to clients
  • Send relevant business communications (with your consent)
  • Comply with legal obligations and protect our legitimate business interests
  • Improve our website, services, and customer experience

4. Legal Basis for Processing

We process your personal information based on:

  • Your consent (e.g. when you submit a contact form)
  • Contractual necessity (e.g. to deliver services you've requested)
  • Legitimate business interests (e.g. responding to enquiries)
  • Legal compliance obligations

5. Data Sharing

We do not sell your personal information. We may share it with:

  • Service providers who support our operations (e.g. email hosting, IT services)
  • Technology vendors when delivering solutions you've requested
  • Legal authorities where required by law

All third parties are bound by confidentiality and POPIA-compliant data handling practices.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless a longer period is required.

8. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal exceptions)
  • Object to processing of your information
  • Withdraw consent at any time

To exercise these rights, contact us at info@mufare.co.za.

9. Cookies

Our website uses minimal cookies for essential functionality. We do not use tracking or advertising cookies. No third-party tracking is performed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy enquiries or to exercise your rights under POPIA: