PAIA Manual

1. Overview

This manual is published in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (PAIA) and relates to Mufare Solutions (Pty) Ltd.

2. Company Information

• Legal name: Mufare Solutions (Pty) Ltd
• Registration number: 2024/XXXXXX/07
• Address: Kempton Park, Gauteng, South Africa
• Phone: +27 12 111 7449
• Email: info@mufare.co.za

3. Purpose of the Manual

To provide a description of the records held by Mufare Solutions (Pty) Ltd, the procedure to request access to such records, and the grounds on which access may be refused.

4. Records Held

We maintain records in the following categories:

• Client and prospect records (service agreements, correspondence)
• Financial records (invoices, payments, tax documents)
• Employee records (where applicable)
• Operational records (policies, procedures, contracts)
• Marketing records (website content, communications)

5. Request Procedure

Requests for access to records must be made in writing to the Information Officer at info@mufare.co.za and must include:

• Sufficient particulars to identify the requester
• The specific record(s) requested
• The reason for the request
• The form of access required (copy, inspection, etc.)

6. Grounds for Refusal

Access may be refused on grounds including:

• Protection of personal privacy of third parties
• Protection of commercial information
• Protection of confidential information
• Reasonable protection of research information

7. Prescribed Fees

Prescribed fees as set out in the PAIA regulations may apply to access requests.